BRADFORD ROYAL INFIRMARY
We have recently installed a LavAzza self-serve tower in our busy A&E Department. As this particular departments sees patients waiting for long periods of time a hot drink offering is a necessity for patients and staff alike. This particular department can be hectic so we wanted to create a coffee shop atmosphere onsite and with its attractive appearance and interactive LCD screen the LavAzza unit allows just this.
Prior to working with LavAzza we worked with a different self-serve coffee provider however the cleaning and maintenance require was much too great to effectively maintain and run the unit. With LavAzza, the products used minimise the level of manual cleaning requited. Cleaning the unit is as simple as pressing a button and flushing the machine. There is no need to detach and clean the milk tubes daily, something that had become problematic with the previous solution. A simple half hour flush and the machine is as good as new. As well as this the LvAzza tower has a card reader payment option so is an entirely self-serving unit meaning we can offer coffee around the clock. eXpresso PLUS who offer a complete range of branded solutions manage the machine onsite so we don’t have to worry about maintaining or refilling the tower. But the best thing about the new LavAzza unit is the increased margin per cups and people don’t seem to mind paying a premium price for a world renowned brand like LavAzza. In the first month following installation our sales were up 25%. Our margins have increased by 43% by comparison to previous solutions in place meaning we can make more money, while investing less resource. I would highly recommend eXpresso PLUS as a Coffee 2 Go provider to anyone considering this tight now.
Danny Blakely, Deputy Facilities Manager at Bradford Royal Infirmary